Healthwatch proposals

Closed 8 Sep 2017

Opened 1 Aug 2017

Feedback Updated 31 Jul 2018

We Asked

The consultation ran from 1 August to 8 September 2017 to gather views on the following aspects of service delivery:

  1. To jointly commissioning services for Leicester, Leicestershire and Rutland
  2. To continue to use the majority of the funding for Healthwatch but to also retain some of the funding to undertake specific investigations or focused additional consultations with service users
  3. To ask any new provider to include a focus on volunteering in supporting the delivery of Healthwatch
  4. To ensure that engagement is a key aspect of the new service particularly focusing on seldom-heard groups.

You Said

A total of 390 online responses were received across Leicester, Leicestershire and Rutland, with 277 (71%) of these relating specifically to Rutland.

The results of the response to the first proposal have been separated out as the response rate from Rutland suggests the majority didn’t agree with proposal one to jointly commission services for Leicester, Leicestershire and Rutland. 


However, this proposal was supported by the residents of Leicester and Leicestershire to jointly commission a Healthwatch services across LLR (table 1).

In comparison the proposal was rejected by the residents of Rutland as can be seen in the table 2 below.

Agree

Don’t Agree

Don’t Know

Didn’t Answer

Leicester

31

11

2

0

Leicestershire

15

4

1

0

All

23

16

6

1

Not Answered

1

0

1

1

Total

70

(61%)

31

(27%)

10

(9%)

2

(3%)

                                                                                                                                                                           

 

 

Agree

Don’t Agree

Don’t Know

Didn’t Answer

Rutland

70

181

22

4

Total

70

(26%)

181

(65%)

22

(8%)

4

(1%)

The other aspects of the consultation (outlined below) were more broadly supported by all respondents as follows:

  • to use the majority of the funding for Healthwatch but to also retain some of the funding to undertake specific investigations or focused additional consultations with service users
  • ask any new provider to include a focus on volunteering in supporting the delivery of Healthwatch
  • ensure that engagement is a key aspect of the new service particularly focusing on seldom-heard groups

We Did

As a result of the consultation and the response from all parties it has been agreed that:

  • Leicester City and Leicestershire County Council will jointly procure a Leicester and Leicestershire Healthwatch service
  • Rutland County Council will procure a Rutland only Healthwatch service

Results Updated 26 Jan 2018

Files:

Overview

Have your say on the future of Healthwatch services for Leicester, Leicestershire and Rutland

Healthwatch services were established across the country in 2013 to give people an effective voice about their local health and social care services. The key functions of Healthwatch are to:
  • Gather and share the views of members of the public who use health and social care services
  • Influence the planning, commissioning, delivery, redesign and scrutiny of health and care services
  • Assess the standard of local health and care provision and make recommendations for improvement based on the views of service users
  • Help people access and make choices about health and care services

Why We Are Consulting

Three separate Healthwatch organisations were established to support their local communities across Leicester, Leicestershire and Rutland (LLR). Arrangements for the delivery of services by these organisations will come to an end on 31 March 2018 and this consultation is to seek your views on replacement services.
 
This is a joint consultation by Leicester City Council, Leicestershire County Council and Rutland County Council. This is the area covered by the draft Sustainability and Transformation Plan, which sets out the way forward for developing local health and social care services over the next five years. 
 
The consultation is taking place between Tuesday 1 August 2017 and Friday 8 September 2017 and the comments we receive will contribute to the design of future Healthwatch services. 
 
Paper questionnaires are available upon request.

Areas

  • All Areas

Audiences

  • Children and young people
  • Working-age people
  • Older people
  • All residents
  • Carers
  • Full-time and part-time workers
  • Disabled people
  • Gypsy and Traveller community
  • Local businesses
  • Local schools
  • Local charitable organisations, including faith communities
  • Households within the scheme boundary
  • School governors
  • Apprenticeship Hub Graduation attendees
  • Parents
  • Volunteers
  • Older households (65+)
  • Single people
  • Families with children, including lone parents
  • Couples
  • All households
  • Faith groups
  • Sports clubs
  • Youth clubs
  • Carers' network
  • Trade unions
  • Voluntary organisations
  • Community organisations
  • Self-help groups
  • User groups
  • Third sector infrastructure groups
  • All Voluntary and Community Organisations
  • Advocacy organisation
  • Drug and Alcohol services
  • Health services
  • Early years providers (child minders, nurseries, etc)
  • Police
  • NHS
  • FE colleges
  • Universities
  • Schools
  • Businesses
  • All Public and Private Organisations
  • Service providers
  • Partner agencies
  • Directors
  • Heads of service
  • Managers, team leaders and supervisors
  • Professionals
  • All staff
  • ASC staff
  • Early Help staff
  • Children's services
  • Arts and museums staff
  • Children's, Young People and Families staff
  • Education welfare service staff
  • Youth offending service staff
  • Connexions staff
  • Local Authority staff within Leicester, Leicestershire and Rutland
  • Procurement staff
  • Estates and building services staff
  • Neighbourhood services staff
  • Youth service staff
  • Highways staff
  • Service users
  • Care home residents and their next of kin
  • Support providers
  • Floating support providers
  • Landlords

Interests

  • Adult social care and safeguarding
  • Adult social care