We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We Asked

We consulted on a proposal to end the funding that Adult Social Care (ASC) provides to six housing associations. The funding is used to provide support services to residents living in 31 non-council sheltered housing schemes. These services support people who, in most cases, do not meet the council’s threshold for care and support.

As part of the consultation the council wanted to understand whether the six housing associations could continue to provide some form of support to these residents without ASC funding.

You Said

Council officers worked closely with the six housing associations and their residents to gauge views on the proposal. In total we met with 111 people through 13 meetings. 95 of those people were residents and 16 were housing association staff.

The meetings were held in the day rooms of schemes affected across the city to ensure they were accessible to the residents.

As part of the main consultation we received 207 responses.

Responses were received from a range of stakeholders although 67% of responses received were from the residents of the 31 sheltered schemes.

Comments made through the focus group meetings and responses from consultation surveys indicated residents were concerned about losing the funding for their support service. They were also clear about the value they derived from that service. Where there were clear plans in place from the housing association to mitigate against the impact of the proposal, residents felt reassured.

The main comment in terms of how the service met their needs was that they valued the wellbeing support as a way of helping residents remain independent.

The support, residents felt, also helped to reduce isolation and loneliness. Residents described it as a lifeline in terms of supporting their ability to participate in the community of the scheme/s.

We Did

The council has decided to end the funding for the ILS sheltered support service.

Although residents raised valid concerns about the impact of the proposal, the consultation process enabled council officers to understand how residents in these schemes would continue to be supported, without ASC funding.

All six housing associations demonstrated well developed ideas for continuing the support. Some of the proposals may require residents to pay for support in the future but council officers were reassured that residents would be fully consulted on those proposals.

Other forms of support, such as volunteer roles and good neighbour initiatives will also be considered, and this will help mitigate against some of the impact residents raised around loneliness and isolation.

We Asked

We asked for views on the proposed implementation of temporary speed humps on Ashton Green Road and for opinions on the overall traffic calming and speed reductions in the area.

You Said

34 responses were received to the online consultation

14 were from Glebelands
6 were from the Glebelands Park/ Morris Homes Development
5 were from Thurcaston Park
3 were from Elsewhere in Leicester
6 were from outside the City Boundary
 

510 letters were sent and we had 34 responses online, which is a 7% response rate.
21 (62%) were in favour of the proposed implementation of temporary speed humps.
13 (38%) were against the proposed implementation of temporary speed humps.

We Did

As a result of the support of the proposal, the City Mayor has approved the scheme which is scheduled to come into force early in 2019.

We Asked

We asked for views on the proposed reduction to the minimum standard level of income that a service user can keep for Disability Related Expenditure (DRE) within the financial assessment, from £20 to £10 for a single person (and from £15 to £10, if one of a couple).

You Said

We consulted with service users (or their carers or representatives) receiving non-residential care.

A total of 788 responses to the consultation were received, via post or online submissions.

57% of respondents disagreed with the proposals.

43% of respondents agreed with the proposal or did not have a view to express.

We Did

More than half of the people who are currently in receipt of DRE (53%) would not be affected by the proposals.

Analysis of service users with DRE indicated that 62% of service users have DRE related costs of less than £10 per week.

The Assistant City Mayor for Adult Social Care and Wellbeing has approved the proposal, which will be implemented in full from 1 April 2019. Discretion will remain in the financial assessment process and where a person can show that their qualifying disability expenditure is in excess of the minimum standard level, the council will allow them to keep more income to cover those costs.

We Asked

The council consulted on a proposal to end the service. This is because our review found that although the service is valued by those attending, there was no evidence that it prevents people from developing eligible social care needs.
 

You Said

Respondents felt that the service helps avoid social isolation and helps them with maintaining a healthy lifestyle and independence.
 

We Did

The council has decided to end the service which currently only supports around 12 people at any one time. If service users have an assessment for adult social care and they are eligible for services, they could receive services such as specialist community opportunities (day services) for people with brain injury.

We Asked

We sought the views of residents, businesses, gambling operators, responsible authorities and other interested parties on the content of our Gambling Policy for the coming three years.

You Said

Four responses were received during the consultation period, one of which was from an organisation and one from a representative of gambling operators.

We Did

The proposed policy and details of the consultation responses, together with officer observations, were reported to the full council on 15 November 2018. The policy was approved and subsequently published on our website in December 2018. The new policy will take effect on 1 February 2019.

We Asked

We asked whether you wanted us to align our term dates with those set by Leicestershire County Council, or whether you preferred us to set different dates with half terms of equal length.

You Said

You said that you preferred term dates to be aligned with the county council. 4,099 responses were received, with around 80% supporting the city council having the same holiday dates as the county council.

We Did

We did decide to align our term dates with those set by the county council for the academic years 2019/20, 2020/21 and 2021/22.

We Asked

We asked for your views on a proposed 20mph zone for the Hazel Primary School area.

You Said

Consultations were carried out by a letter drop to local residents and advertising on the Leicester City Council consultation website. Of the 23 responses received, 22 (96%) were in favour of the proposed 20mph speed limit.

We Did

As a result of the support shown for the proposals, the City Mayor has approved implementation of the scheme which is programmed to be implemented during the spring 2019.

We Asked

We asked for views on the proposed introduction of a 20mph zone and other traffic calming measures in the Davenport Road area

You Said

11 responses were received to the online consultation
10 were within the consultation delivery area
1 was location unknown
 
We also issued a paper quastionnaire to residents in the area covered by the 20mph zone
 
676 letters were delivered. 250 people replied (including 10 online) which was a 37% response rate
212 (85%) were in favour of the proposed 20mph zone, 35 (14%) against and 3 (1%) were unsure
179 (72%) were in favour of the proposed traffic calming, 59 (24%) against and 12 (5%) were unsure.

We Did

As a result of the support of the proposal, the City Mayor has approved the implementation of the scheme which is scheduled to come into force early 2019.

We Asked

We asked for your views on a proposed 20mph zone for the Medway Primary School area.

You Said

Consultations were carried out by a letter drop to local residents and advertising on the Leicester City Council consultation website. Of the 160 responses received, 148 (92%) were in favour of the proposed 20mph speed limit.

We Did

As a result of the support shown for the proposals the City Mayor has approved implementation of the scheme which is programmed to be implemented during the spring 2019.

We Asked

We consulted on a proposal to commission all of the city council’s advocacy services jointly with Leicestershire County Council and Rutland. The services would consist of:
a) Care Act 2014 advocacy only for all client groups, including advocacy in prisons
b) Independent Complaints Advocacy Service (NHS Complaints – ICAS)
c) Independent Mental Health Advocacy (IMHA) and Independent Mental Capacity Advocacy (IMCA) services.

You Said

We Did

The council will procure the following four services jointly with Leicester, Leicestershire and Rutland in 2019:
a) Care Act 2014 advocacy only for all client groups, including advocacy in prisons
b) Independent Complaints Advocacy Service (NHS Complaints – ICAS)
c) Independent Mental Health Advocacy (IMHA)
d) Independent Mental Capacity Advocacy (IMCA) services.

 

We Asked

We consulted over a proposal to end adult social care funding to the Leicester Stroke Club. This was because:

  • there was no evidence that the club helped to prevent or delay people from developing higher levels of need
  • alternative sources of support are available for service users if eligible
  • of the 33 people using the club at the time of the review, only 22 were city residents. This means the city council’s funding was effectively supporting non-city residents.

You Said

We Did

The council has decided to end funding to the club. Service users will be supported to find alternative sources of support should the club have to close. However, the council will support the club to find alternative funding sources.

We Asked

The council consulted on a proposal to end the Disabled Persons’ Support Service. This is because the Care Act 2014 requires ASC to engage directly with service users and to involve them in the development of services, which the current contract does not deliver.

The proposal was to end the Disabled Persons Support Service and to replace it with a new Service User Participation Service.

The rationale for the proposal is that the Service User Participation service will be a better model as it will enable disabled people to participate directly rather than through intermediaries.

In addition, infrastructure support for disability groups is available from Voluntary Action Leicestershire; and Healthwatch also enables disabled people to have a voice in health and social care services.

You Said

Only seven people responded to the consultation, and only three of those provided comments. Points raised in the consultation covered concerns that disabled people might lose out on support, and concern that Voluntary Action LeicesterShire may not be able to support disability organisations.

We Did

The council has decided to end to the Disabled Persons Support Service and to replace it with a new Service User Participation Service which will be procured in 2019. The new service will support disabled people to get involved directly in shaping adult social care services.

As part of the new service, the ‘We Think’ and ‘Bright Lights’ groups for people with a learning disability, will continue to have support to feed in their views.

In addition, the council continues to fund Voluntary Action Leicestershire to provide infrastructure support to disability groups (and others) in the city; and continue to fund Healthwatch which enables disabled people (and others) to have a voice in local health and social care services.

We Asked

We asked for your views on the proposed 20mph zone for the Belgrave St Peters Primary School area.

You Said

We received four responses to the online consultation. Three were in favour of  the 20mph speed limit.

A paper consultation was also delivered directly to local residents. We had 80 responses to this, representing a 17% response rate. Of these responses, 73 people (91%) were in favour of the 20mph speed limit.

We Did

As a result of the support for the proposal, the City Mayor has approved implementation of the scheme which is scheduled to come into force in November 2018.

We Asked

The council consulted on a proposal to withdraw funding from the 14 lunch clubs in the city who receive grants from Adult Social Care. The council wants to see the clubs continue to run as it is recognised that they are valued by the people that attend them.

However, only certain groups receive funding, the amount they get varies widely, and the funding pattern has developed in an ad hoc way over time and is not based on evidence of need.

It is recognised that a wide range of other groups for older people (and others) run in the city that are not receiving adult social care funding, which has to now be prioritised for people with substantial needs to help them manage basic daily activities.

You Said

We Did

The council has decided to phase out funding for lunch clubs over a three-year period (starting in January 2019) rather than end funding in one go as was proposed in the consultation. The phased reductions will be:
From January 2019: 25% reduction
From January 2020: 50% reduction
From January 2021: 75% reduction
From Jauaryn 2022: end of funding.

The purpose of the phased approach is to give the clubs time to find alternative funding and/or less costly ways of supporting older people to avoid social isolation. During this process, the council will provide advice and support to help the clubs find these alternatives.

We Asked

We consulted on a proposal to re-commission support for people with visual or dual sensory impairment. The proposal included streamlining some aspects of the service, as follows:

  • Information, advice and guidance service, prioritising the work of the hospital support workers
  • Rehabilitation and reablement and service for visually impaired people with delivery through more group work and less one to one work
  • Equipment – reduced to focus on equipment for rehabilitation and reablement work
  • Specialist reablement and communication for deafblind people. The main change would be to ongoing communication support for these clients. It was proposed that statutory support (for those assessed as eligible) would be funded through self-funding or a Direct Payment, depending on the outcome of the service user’s financial assessment. This approach is aligned to the process for other types of service user.
  • Continued funding for the maintenance of the Sight Register, but at a reduced level of funding to reflect the city’s proportion of the register as compared to that of the Leicestershire and Rutland proportion.

You Said

We Did

The council will re-procure the service along the lines set out in the proposal. However, as a result of feedback on the consultation, specialist reablement for deafblind people will be retained, and some funding for equipment will also be retained.

We Asked

We consulted on a proposal to commission a single carers’ support service. The service would support carers from a range of backgrounds. It would also support carers who have a diverse range of caring roles, and those who look after people with a wide range of needs, such as physical disability, learning disability, mental health needs and so on.

This arrangement would replace the current system of having several specific contracts.

You Said

We Did

The council will procure a single Carers’ Support service during 2019. Care Act advocacy support for carers will be included in new advocacy services to be procured in 2019.

We Asked

We asked for views on the draft Leicester, Leicestershire and Rutland Living well with Dementia Strategy 2019-2022 which seeks to improve services and support for people living with dementia through the work that is undertaken by the NHS, social care and voluntary sector organisations across Leicester, Leicestershire and Rutland.

You Said

From Leicester, 116 people responded to the online consultation representing 52% of all respondents across Leicester, Leicestershire and Rutland. Below are the figures from Leicester respondents:

74% of the respondents agreed with the actions relating to the Preventing Well section of the strategy.

74% of the respondents agreed with the actions relating to the Diagnosing Well section of the strategy.

66% of the respondents agreed with the actions relating to the Supporting Well section of the strategy.

77% of the respondents agreed with the actions relating to the Living Well section of the strategy.

We Did

As the majority of respondents supported the strategy, no significant changes were made to the strategy itself. Minor changes to clarify some of the language used have been made and an additional action under the Dying Well guiding principle has been added. This action is:

  • Ensure that people living with dementia are aware of Advanced Care Planning.  

The consultation feedback was presented to Adult Social Care Scrutiny Commission on 10 October 2018. As a result, the strategy was presented to the city mayor and endorsed on 8 November 2018. Leicester City Council officers will now start to work on the underpinning implementation plan for the strategy.

We Asked

We asked how the proposed Putney Road scheme will affect the way you travel, as well as whether there were any other concerns with the scheme.

You Said

In total, 291 responses were received. 60.1% of these were opposed to the scheme, while 25.4% were positive. The remaining 14.4% of the responses were neutral or balanced.
The main points raised were the concern that the scheme will increase traffic in the surrounding areas, in particular Victoria Park Road and the Clarendon Park area, and that this will negatively affect air quality.
A further concern was that the scheme only caters to car users and does not do enough for sustainable modes of transport.

We Did

Monitoring the impacts of large highway schemes is undertaken by the city council on many large highway schemes. Due to concerns raised in the public consultation, we will monitor traffic flows in and around the Clarendon Park area and air quality in several locations.
Design changes have been made to the scheme to improve it for walkers and cyclists. The council is taking a balanced approach to improving transport in the city – there is a second NPIF funded project which will improve public transport.

We Asked

We asked for views on the draft Leicester, Leicestershire and Rutland Carers Strategy 2018-2021, which seeks to improve services and support for unpaid carers through the work that is undertaken by the NHS, social care and voluntary sector organisations across Leicester, Leicestershire and Rutland.

You Said

  • 62 people from Leicester responded to the online consultation, representing 27% of all respondents across Leicester, Leicestershire and Rutland.
  • 56% of the respondents from Leicester did not feel that the carers strategy reflected carer issues. The largest proportion of this cohort of carers were young carers.  
  • 53% of the respondents from Leicester tended to disagree that the strategy's priorities were the right ones. 
  • Only 27% of the respondents from Leicester agreed with the actions proposed to deliver on the priorities within the strategy.

We Did

The consultation feedback was presented to the Adult Social Care Scrutiny Commission on 28 August 2018. As a result of the number of young carers who felt their needs weren’t reflected, the decision was made for Leicester City Council not to sign up to the joint strategy until the young carer issues were addressed. This work was completed and resulted in the young carer section of the strategy being rewritten and the City Mayor approved the revised LLR Joint Carers Strategy on 11 October 2018.

We Asked

We asked for your views on proposed traffic calming measures in the Eyres Monsell area.

4,300 consultation packs were delivered to households in the area and 625 responses were received (including 44 online). This represents a 15% response rate.

You Said

72% of respondents were supportive of the introduction of a 20mph zone, while 25% were against.

60% or respondents voted for the traffic calming on Glenhills Boulevard, with 32% against.
 

We Did

As a result of the support of the proposal, the City Mayor has approved the implementation of the scheme which is scheduled to come into force in Spring 2019.

We Asked

We asked for views on proposed changes to the admissions arrangements for entry into community and controlled schools from August 2019. The proposed changes are shown below:

  • To give priority to previously looked after children from outside England
  • To increase the sibling priority to include siblings in attendance in Year 11
  • To remove the domestic violence criteria and replace with a social and medical criterion
  • To add a new oversubscription criterion that gives priority for children of staff
  • To amend the admission arrangements relating to Fosse Primary School and Slater Primary School

The consultation was brought to the attention of:

  • Neighbouring local authorities
  • The admission forum
  • Parents of children in all Leicester city schools
  • The Nottingham Diocese / Diocese of Leicester
  • Parents with children in Early Year settings
  • General public through information on website / advert in Leicester Mercury.

You Said

A total of 31 responses were received with the majority of responses in favour of the proposed changes. The only mixed responses received were in respect of proposed change 4 (To add a new oversubscription criterion that gives priority for children of staff). Although the  majority of responses received were supportive of the proposed change, there were two negative responses and these are shown below.
 

  • As it will be low priority it would not provide space for many applicants in any case. Why should place of work be a priority over other working places (childcare issues are the main reasons for appeals).
  • This can look like an abuse of position although it does make sense if it sits in the position suggested. Details of how many places were awarded and under what criterion every year would help with transparency.

We Did

The Assistant City Mayor for Children and Young Peoples Services considered the responses and has made a decision to implement the new admission arrangements for entry from August 2019.  The full set of arrangements have been published online.

We Asked

We asked for views on the proposal to bring together Fosse Primary School and Slater Primary School, to form a larger five form entry Fosse Primary School and formally close Slater Primary School.

You Said

A total of 39 respondents submitted comments.  

When asked the question do you agree with the proposal to bring the two schools together to form a larger five form entry Fosse Primary School, 20 respondents said yes, and 19 said no.

Positive comments in relation to the proposal included:

  • New facility for the community
  • Good sports, PE and greenery
  • Opportunities for staff development
  • Current schools too small
  • Great idea to bring together
  • Aggregate resources

Some of the main comments given for not supporting the proposals included:

  • Too big
  • Wrong lead school
  • Traffic and other health and safety concerns
  • Job security
  • Early years to key stage 1 transition concerns with the split site
  • Ecology concerns

Half of the 'No' responses from members of the public related to traffic and ecology concerns, rather than the educational statutory proposal, which this consultation relates to. The new building has planning approval, traffic and ecology issues are being addressed as part of the construction project.

We Did

The Deputy City Mayor for Children and Young Peoples Services considered the responses and has made a decision to continue to the next stage of the proposals - publication of a statutory notice followed by a four week period for statutory representations.

The statutory notice will be published on Monday 9 April (closes Sunday 6 May). At the end of which a further decision will need to be taken by the Executive as to whether to implement the proposals or not.

If implemented they will be effective from 31 August and 1 September 2019.

We Asked

The consultation asked whether:

  • The purpose of the Pharmaceutical Needs Assessment (PNA) is explained sufficiently
  • An accurate account of community pharmacy services is described
  • Residents’ needs are accurately reflected
  • People were aware of any pharmaceutical services that were available but not reflected in the PNA
  • Any issues or gaps in provision are missing in the PNA
  • Any additional information should be included
  • Anything your organisation could do to take these recommendations forward

You Said

There were a total of 13 responses

  • 77% (10 respondents) agreed / strongly agreed that the PNA had been explained sufficiently, 23% (3) had no opinion either way
  • 77% agreed /strongly agreed that the PNA provided an accurate account of community pharmacy services currently available in Leicester, 23% had no opinion either way
  • 77% agreed / strongly agreed that the PNA accurately reflected residents needs in Leicester, 23% had no opinion either way
  • 85% (11) reported there were no pharmaceutical services available but not highlighted. One respondent thought there should be more in here about supporting patients recently discharged from secondary care including ensuring that any changes in medication have been successfully communicated to primary care
  • 54% (7) reported there were no issues or gaps in provision, 31% (4) were not sure and 15% (2) respondents reported gaps in provision relating to blood pressure checks, diabetic blood checks and INR testing
  • No respondents thought any additional information should be included in the PNA
  • Four (31%) responded to how recommendations could be taken forward, including staff team meetings to engage with patients to increase uptake of our services, opening a pharmacy in areas of need and one request for more support in this area.
  • Two respondents (15%) made final comments relating to signposting to services not covered in the PNA and to pharmacy applications for existing services.

We Did

It is recommended that the council works with NHS England and Leicester City Clinical Commissioning Group where appropriate to:
Address any equity issues through:

  • Review of locations and opening times of pharmacies
  • Review cross-city and county border service provision
  • Encouraging discretionary service in relation to local need

Promotion of health and healthcare management through:

  • Encouraging implementation of healthy living pharmacies
  • Ensuring healthy lifestyle campaigns are carried out
  • Considering inclusion or developing role of pharmacies in commissioning strategies
  • Assessing uptake of advanced and community services to share best practice of high performers
  • Review monitoring and quality visits to pharmacies to promote service improvement

 

We Asked

As a local authority, we are required to establish a Local Plan that sets out how the council responds to local priorities and how it meets the social, economic and environmental challenges and opportunities that face the city.

This consultation provided an opportunity for residents and businesses to express their views on this process.

You Said

We have had approximately 1,300 comments on the plan. A total of 348 written responses were received from MPs, councillors, adjoining councils, government departments, members of the public, organisations, businesses and community groups.

We Did

Further details on how we will respond to the comments will be provided at the next stage of the plan making process.

We Asked

We sought views on how people use open spaces, and sporting and recreational facilities across the city.

You Said

A total of 97 responses were received from members of the public which took place alongside the main Local Plan consultation.

We Did

We acknowledged all responses in January outlining the next steps in the Local Plan process.

Further details on how we will respond to the comments will be provided at the next stage of the plan making process.