Consultation Hub

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To submit general comments on issues not currently being consulted upon, please use one of our comments, compliments and complaints options. For information about consultations that started before August 2012, please click here

 

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We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We Asked

We asked for views on a new homelessness strategy and related proposals. We wanted to find out whether there was agreement for the key aims of the strategy and actions proposed, and whether the related nine proposals were supported.
 

You Said

74 responses to the consultation questionnaire were received as well as other feedback from the Homelessness Reference Group (a forum of statutory and voluntary sector organisations that are involved with homelessness services) and Action Homeless’s Client Conference.

There was agreement with the strategy’s key aim. However there some concerns about how these would be delivered. The proposals made were also broadly supported, again the feedback received mainly related to how these the might be implemented.
 

We Did

The consultation feedback was presented to Housing Scrutiny Commission on 15 January 2018. We will consider the feedback in detail before publishing the new homelessness strategy for Leicester.

We Asked

Contracts for sexual health services in Leicester, Leicestershire and Rutland end on 31 December 2018. To see what new services should offer we carried out a consultation asking the people who use the services about their feelings towards a number of possible changes to the service.

  • 177 questionnaires were completed from people from Leicester.
  • 23% of the questionnaires were from people under 25.
  • Issues for those under 25 were a little different from everyone else, with young people liking online services more than a phone service.
  • The people who filled in the questionnaire were not as diverse as the population of Leicester, and so the questionnaire was reopened to get more responses from people from BME backgrounds.

You Said

Generally people liked the idea of an online appointment booking service, having a mix of pre-booked appointments and a ‘turn up and wait’ service, being able to access advice services online and by phone, being able to order self-test kits for sexually transmitted infections (STIs) online, and being able to use self-service machines to get sexual health products such as condoms.

People from Leicester had three main questions/issues were about the services.

  1. People wanted to know they would have enough information about how to use the STI self-testing kits and also wanted a way to make sure the tests are trustworthy.
  2. People wanted to make sure the self-service machines would be in discreet spaces.
  3. People wanted to know that the self-testing kits and self-service machines would only be used by the right people, and not people who are vulnerable or young.

We Did

  1. We will create video instructions on how to use tests. The videos will be on the sexual health services website and on the self-service machines. The STI testing kits will all be up to national quality standards showing they are trustworthy.
  2. The location of self-service machines will be thought about carefully, and will be chosen to make sure they are in discreet areas. This will include in the reception area of the new service.
  3. Before getting self-testing kits, people will need to fill in a questionnaire online with information including their name and date of birth. After doing this, users will be directed to the most appropriate service. Young or vulnerable people would be directed to appointments with a member of staff.

We Asked

The council currently funds social welfare advice through five external voluntary and community sector (VCS) contracts and also through the internal welfare rights service. As these VCS contracts are due to end at the end of March 2018, we asked local people for their views on how social welfare advice could be delivered in the future.

The main proposals:
•    Advice provided through a partnership, with one organisation taking the lead
•    Locating the city-based advice provision in the customer service centre (CSC)
•    Basing the outreach advice service in the eight council centres / hubs and
•    Encouraging people to help themselves, if they are able to do so.

The consultation also asked for information relating to the following:
•    Gaps in the current advice provision
•    The potential impact on advice clients
•    Suggestions for improving the proposals
•    Advice categories currently used or may be used in the future and
•    Key elements of a good advice service.

 

You Said

There were 649 responses to the consultation, comprising of 273 (42%) online and 376 (58%) paper responses. A copy of the evaluation report of the consultation is available at the bottom of this page.

Evaluation of the consultation showed that more people did not support proposals 1 (69.49%) and 2 (57.01%) and slightly more supported proposal 3 (48.84%) and 4 (46.84%).
 

Summary of consultation responses
1.    Partnership with a lead provider:

  • Yes = 188 (28.97%)
  • No = 451 (69.49%)

2.    Lead provider located in CSC:

  • Yes = 232 (35.75%)
  • No = 370 (57.01%)

3.    Outreach using the eight Hubs:

  • Yes = 317 (48.84%)
  • No = 279 (42.99%)


4.    Helping people to help themselves:

  • Yes = 304 (46.84%)
  • No = 289 (44.53%)

 

We Did

We have changed our model from a partnership, with a lead provider, to procuring specialist advice contracts and retaining an in-house specialist welfare benefits provision.

1) Advice gateway, assessment, generalist advice, information and guidance  
2) Specialist debt advice
3) Specialist housing advice
4) Specialist employment advice
In-house) Specialist welfare benefits advice

We will be providing an additional outreach advice provision in the Highfields area.

The advice provision will be located on the first floor, in the customer service centre on Granby Street.