Bike Park services

We asked about use of the Town Hall Bike Park, about opening times, charging and customer service. This was to help inform our decisions about how public cycle parking should be provided in future.

Of the 183 responses:


1. 58% use the Bike Park on a regular or occasional basis

2. 27% would use the Bike Park if it were open 2 4/7

3. 78% were happy to use a key, fob or smart card entry system.
4. 96% were buying one hour or one day tickets rather than multi use tickets

5. 74% were willing to pay an annual membership fee of £10 rather than pay for each use.

6. 59% used the toilet and changing facilities

7. 63% used the bike repair service offered
8. 89% of respondents rated the customer service a score of 5 or more out of 10.


• Extended the contract with Future Cycles to operate the Town Hall Bike Park until March 2018

• Ongoing review of the cycle parking facilities and public cycle hire in the city centre

• Investigate the use of OneCard as an access key to secure cycle parking hubs in the city centre to allow 24 hour access.