Care arrangement fee proposal

We consulted on our proposal to introduce a new, optional-to-pay ‘care arrangement fee’ to cover the council’s administration costs when arranging care for people that:

1. Have savings and/or assets above £23,250.00 and,
2. ask Leicester City Council to arrange their home-based care for them.

We asked people that could be affected by this change how paying the care arrangement fee would affect them and provided an opportunity to share feedback on this proposal.

We received a total 75 responses on our proposal, with an additional 17 calls and/or emails made to the consulting team.

Nearly half of respondents (45%) shared that they would be able to manage paying the care arrangement fee if they were asked to.

18% of respondents shared that paying the fee would affect them a little – limiting money for extras or treats.

Additional feedback, when provided by respondents, focused on concerns with affording to pay the fee, and the value/ preference of paying the fee on an ongoing, annual basis (originally proposed).

All feedback shared by respondents via survey, email, and telephone call have been considered – with the proposal and findings from our consultation exercise scrutinised by the City Mayor, his Executive Team, and the Adult Social Care Scrutiny Commission.

We will progress with implementing the care arrangement fee, and this will be introduced from April 2026 at £165.47.

We have carefully considered feedback shared on the affordability and value of paying this fee. The fee amount will still be optional to pay and will now only apply at the point when a person that pays the full cost of their care asks the council to arrange it for them – this is instead of an annual fee.

We feel as though this change addresses the concerns raised in this exercise. 

We recognise that people may not wish to pay the fee. To support people to make informed decisions about arranging their care, new information, advice, and guidance will also be made available. 

Thank you for sharing your views on this proposal.