Customer Service Survey - Page 1 of 3 - Leicester City Council

1. Which service was your enquiry about?

2. If you visited us today without an appointment was your waiting time acceptable?

Yes No

3. If you had an appointment did it start on time?

Yes No

4. Is today the first time you’ve contacted us about your query?

Yes No

5. If you answered ‘No’, how did you contact us previously?

Granby Street Telephone Online

6. Was you query resolved today?

Yes No

7. If we were unable to resolve your query, were you directed to somewhere for further help, or offered further contact to help you?

Yes No

8. Was the person who dealt with your query:

Very helpful Mostly helpful Partly helpful Not helpful at all

9. In the future, would you be happy to have your query dealt with online rather than wait to speak to a person?

Yes No

10. Overall, how satisfied were you with the service you received today?

Very satisfied Mostly satisfied Mostly dissatisfied Very dissatisfied

11. Based on your experience today, how would you suggest that we can improve our service?