Council tenants survey

Overview

Leicester City Council manages around 21,500 properties (both tenanted and leasehold) across the city. This includes council houses, flats, maisonettes and bungalows (this accounts for one in six homes in Leicester).

The Housing Division is required to undertake a tenant perception survey of satisfaction so that we can provide the results to the Regulator of Social Housing (RSH) in April 2024 and every year thereafter.  The Regulator of Social Housing sets the format and questions for this survey.

We would like to hear your views on the levels of satisfaction or dissatisfaction with the service provided by Leicester City Council's Housing Division.  The results of the survey is confidential and essential in helping us make business decisions and shape future services.

Feedback to this survey is extremely valuable and will help to inform the council on decision making and to help understand tenant and leaseholder satisfaction and how the services offered could be improved.

Please note: we will only accept one survey result per household. This means that if there is more than one person living at a property, you cannot submit multiple responses. If you do more than one response, we will only use the first one we received. This is because we need to follow the guidelines set by the RSH. 

When we have competed and analysed the survey, the outcome will be published on our website and shared with Tenant and Resident groups. 

The results from the survey will inform service improvement priorities for the next year and beyond.

We estimate the survey should take no longer than 10 minutes to complete.

We look forward to hearing your views.