MyAccount customer survey

Closed 5 May 2019

Opened 18 Mar 2019

Contact

Digital Transformation Team

digital.transformation@leicester.gov.uk

Overview

MyAccount is part of Leicester City Council’s website which allows people to:

  • access council services 24/7
  • create and view requests
  • save time
  • keep up to date with email alerts.

MyAccount was launched in 2015 and since then we have been constantly adding new services to the site to allow greater online access for residents.

The council is now looking to improve the customer experience.

We are asking you how we could improve MyAccount to bring the most benefit to users.

The information provided will be used to inform and guide the development of MyAccount and to improve services. 

Areas

  • All Areas

Audiences

  • All households
  • All residents
  • Carers
  • Couples
  • Disabled people
  • Families with children
  • Full-time and part-time workers
  • Older households (65+)
  • Older people
  • Service users
  • Single people
  • Working-age people

Interests

  • Adult social care
  • Adult social care and safeguarding
  • City development and neighbourhoods
  • Cycling
  • Environmental health
  • Highways
  • Housing
  • Local government
  • Neighbourhood services
  • Parking
  • Planning
  • Public participation
  • Public transport
  • Refuse collection and disposal
  • Revenues and Benefits
  • Transport
  • Travel concessions