MyAccount customer survey

Closed 5 May 2019

Opened 18 Mar 2019


MyAccount is part of Leicester City Council’s website which allows people to:

  • access council services 24/7
  • create and view requests
  • save time
  • keep up to date with email alerts.

MyAccount was launched in 2015 and since then we have been constantly adding new services to the site to allow greater online access for residents.

The council is now looking to improve the customer experience.

We are asking you how we could improve MyAccount to bring the most benefit to users.

The information provided will be used to inform and guide the development of MyAccount and to improve services. 


  • All Areas


  • Working-age people
  • Older people
  • All residents
  • Carers
  • Full-time and part-time workers
  • Disabled people
  • Older households (65+)
  • Single people
  • Families with children, including lone parents
  • Couples
  • All households
  • Service users


  • Adult social care and safeguarding
  • Housing
  • Revenues and Benefits
  • Adult social care
  • Planning
  • Highways
  • Refuse collection and disposal
  • Environmental health
  • Neighbourhood services
  • Public participation
  • City development and neighbourhoods
  • Local government
  • Public transport
  • Cycling
  • Travel concessions
  • Transport
  • Parking