Independent Living Support Sheltered Housing Service

Closed 19 Oct 2018

Opened 30 Jul 2018

Feedback updated 18 Jan 2019

We asked

We consulted on a proposal to end the funding that Adult Social Care (ASC) provides to six housing associations. The funding is used to provide support services to residents living in 31 non-council sheltered housing schemes. These services support people who, in most cases, do not meet the council’s threshold for care and support.

As part of the consultation the council wanted to understand whether the six housing associations could continue to provide some form of support to these residents without ASC funding.

You said

Council officers worked closely with the six housing associations and their residents to gauge views on the proposal. In total we met with 111 people through 13 meetings. 95 of those people were residents and 16 were housing association staff.

The meetings were held in the day rooms of schemes affected across the city to ensure they were accessible to the residents.

As part of the main consultation we received 207 responses.

Responses were received from a range of stakeholders although 67% of responses received were from the residents of the 31 sheltered schemes.

Comments made through the focus group meetings and responses from consultation surveys indicated residents were concerned about losing the funding for their support service. They were also clear about the value they derived from that service. Where there were clear plans in place from the housing association to mitigate against the impact of the proposal, residents felt reassured.

The main comment in terms of how the service met their needs was that they valued the wellbeing support as a way of helping residents remain independent.

The support, residents felt, also helped to reduce isolation and loneliness. Residents described it as a lifeline in terms of supporting their ability to participate in the community of the scheme/s.

We did

The council has decided to end the funding for the ILS sheltered support service.

Although residents raised valid concerns about the impact of the proposal, the consultation process enabled council officers to understand how residents in these schemes would continue to be supported, without ASC funding.

All six housing associations demonstrated well developed ideas for continuing the support. Some of the proposals may require residents to pay for support in the future but council officers were reassured that residents would be fully consulted on those proposals.

Other forms of support, such as volunteer roles and good neighbour initiatives will also be considered, and this will help mitigate against some of the impact residents raised around loneliness and isolation.


Leicester City Council funds six housing associations to provide support services to residents living in 31 non-council sheltered housing schemes.  These services support people who, in most cases, do not meet the council’s threshold for care and support. We call it the Independent Living Support (ILS) Sheltered Support Service.

However, the council has to spend a lot more money on people who do meet the threshold for care and support and need help with things like washing, dressing, eating, and staying safe.  This is costing more now because there are more older people in the city, more people who need a lot of social care help, and the costs of helping them are going up as well.

This is at a time when the government is cutting the amount of money it gives to local authorities and therefore we have to reduce the amount we spend on other services.


Why your views matter

The ILS Sheltered Support Service is not something that we are required to fund by law. We propose to end the funding and we would like your views on that.

We would also like to hear your ideas for how the support might continue without our funding.

What happens next

We will tell you what people said and what has been decided on the council’s consultation web pages in December 2018.


  • All Areas


  • Children and young people
  • Working-age people
  • Older people
  • All residents
  • Carers
  • Full-time and part-time workers
  • Disabled people
  • Gypsy and Traveller community
  • Local businesses
  • Local schools
  • Local charitable organisations, including faith communities
  • Households within the scheme boundary
  • School governors
  • Apprenticeship Hub Graduation attendees
  • Parents
  • Volunteers
  • Older households (65+)
  • Single people
  • Families with children, including lone parents
  • Couples
  • All households
  • Faith groups
  • Sports clubs
  • Youth clubs
  • Carers' network
  • Trade unions
  • Voluntary organisations
  • Community organisations
  • Self-help groups
  • User groups
  • Third sector infrastructure groups
  • All Voluntary and Community Organisations
  • Advocacy organisation
  • Drug and Alcohol services
  • Health services
  • Early years providers (child minders, nurseries, etc)
  • Police
  • NHS
  • FE colleges
  • Universities
  • Schools
  • Businesses
  • All Public and Private Organisations
  • Service providers
  • Partner agencies
  • Directors
  • Heads of service
  • Managers, team leaders and supervisors
  • Professionals
  • All staff
  • SCE staff
  • Early Help staff
  • Children's services
  • Arts and museums staff
  • Children's, Young People and Families staff
  • Education welfare service staff
  • Youth offending service staff
  • Connexions staff
  • Local Authority staff within Leicester, Leicestershire and Rutland
  • Procurement staff
  • Estates and building services staff
  • Neighbourhood services staff
  • Youth service staff
  • Highways staff
  • Service users
  • Care home residents and their next of kin
  • Support providers
  • Floating support providers
  • Landlords


  • Adult social care and safeguarding
  • Housing
  • Adult social care