Sexual health services review

Closed 15 Oct 2017

Opened 21 Aug 2017

Feedback updated 26 Jan 2018

We asked

Contracts for sexual health services in Leicester, Leicestershire and Rutland end on 31 December 2018. To see what new services should offer we carried out a consultation asking the people who use the services about their feelings towards a number of possible changes to the service.

  • 177 questionnaires were completed from people from Leicester.
  • 23% of the questionnaires were from people under 25.
  • Issues for those under 25 were a little different from everyone else, with young people liking online services more than a phone service.
  • The people who filled in the questionnaire were not as diverse as the population of Leicester, and so the questionnaire was reopened to get more responses from people from BME backgrounds.

You said

Generally people liked the idea of an online appointment booking service, having a mix of pre-booked appointments and a ‘turn up and wait’ service, being able to access advice services online and by phone, being able to order self-test kits for sexually transmitted infections (STIs) online, and being able to use self-service machines to get sexual health products such as condoms.

People from Leicester had three main questions/issues were about the services.

  1. People wanted to know they would have enough information about how to use the STI self-testing kits and also wanted a way to make sure the tests are trustworthy.
  2. People wanted to make sure the self-service machines would be in discreet spaces.
  3. People wanted to know that the self-testing kits and self-service machines would only be used by the right people, and not people who are vulnerable or young.

We did

  1. We will create video instructions on how to use tests. The videos will be on the sexual health services website and on the self-service machines. The STI testing kits will all be up to national quality standards showing they are trustworthy.
  2. The location of self-service machines will be thought about carefully, and will be chosen to make sure they are in discreet areas. This will include in the reception area of the new service.
  3. Before getting self-testing kits, people will need to fill in a questionnaire online with information including their name and date of birth. After doing this, users will be directed to the most appropriate service. Young or vulnerable people would be directed to appointments with a member of staff.

Results updated 26 Jan 2018



Sexual health services are currently jointly commissioned by Leicester City, Leicestershire County and Rutland County Councils. These contracts end on 31 December 2018. As a result, sexual health services need to be re-procured across all three local authorities.
As part of this, we need to determine what the new services should offer so that they meet the needs of the people who use them.
This consultation is about ‘integrated sexual health services’. This includes contraceptive services and prevention, testing and treatment for sexually transmitted infections. These services can be used by people no matter where they live. It does not include the HIV treatment and care services that are provided by University Hospitals of Leicester.

Why your views matter

The contract for our current sexual health services for Leicester, Leicestershire and Rutland ends next year and so we would like your views to help determine what the new services should offer and how they will work.
In addition we also want to highlight future sexual health services available in Leicester, Leicestershire and Rutland and how people will be able to access them.
We need to understand how people might be affected by any proposed changes to how we run our sexual health services. 
This is why we are asking members of the public, services users, staff and partner organisations to comment on the proposed changes.
The proposed changes will be described in more detail in each section of this consultation. A summary of the proposed changes is also available on the first summary page of the questionnaire.


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  • All residents
  • All households


  • Public health