Social Welfare Advice consultation

Closed 6 Oct 2017

Opened 31 Jul 2017


We are proposing to change the way we provide social welfare advice in Leicester. This consultation sets out our proposals and asks for your thoughts.

What is social welfare advice?

Social welfare advice relates to welfare benefits, debt, employment, housing, community care, immigration and family issues. People either need basic advice and information or they have complex issues which they need help to resolve. Although the council is not required to fund the majority of this advice by law, we feel this is an important service for local residents.

Why We Are Consulting

The council continues to face funding reductions and we need to make savings of £40 million by 2020. We currently fund advice through five voluntary sector agencies (Age UK Leicester Shire & Rutland, Citizens Advice LeicesterShire, Mosaic: Shaping Disability Services, Somali Development Services and The Race Equality Centre). We also fund one council advice service: the welfare rights service. The voluntary sector contracts will end in spring 2018, which gives us an opportunity to look at new ways of providing advice while making savings.

Please read the leaflet detailing our proposals, which can be downloaded from the bottom of the page, before completing the online survey.

What Happens Next

We will look at all the responses and will publish the results of our findings online. This will help councillors to make a decision on the proposals before the end of the year.


  • All Areas


  • All residents
  • All households
  • Voluntary organisations
  • Community organisations
  • Service providers
  • Partner agencies


  • Adult social care and safeguarding