Driving up standards - Taxi driver code of conduct / penalty points

Closed 31 Jan 2017

Opened 12 Dec 2016

Feedback Updated 25 Sep 2017

We Asked

The Penalty Points Scheme was introduced in December 2015, with a commitment to review the operation of the scheme after 12 months.

A further consultation took place in December 2016 / January 2017. The consultation covered the penalty points scheme and the code of conduct.

You Said

Responses from the public indicate continued concern about driver behaviour. Of 45 responses from members of the public, 31 directly concerned the manner of driving and 5 referred to the overall fitness of drivers for licensing.

There were 12 responses from the trade. They raised issues about stopping places, the use of bus lanes and the behaviour of both drivers and passengers, but no comments on the existing penalty points scheme or any alternatives.

A majority of the public supported a penalty points scheme.  The majority of taxi drivers did not think it was a good idea.

We Did

The City Mayor has considered the report and whether the Penalty Points Scheme is meeting its objectives, and whether he is content for the scheme to become a permanent feature in the regulation of the taxi trade in Leicester. He is of the opinion that the Penalty Points Scheme should be retained and further developed to allow Leicester City Council to apply regulatory and enforcement measures in a proportionate way reflecting the risk and harm caused by the misconduct and other contraventions. 

1. The Penalty Points Scheme has been made a permanent arrangement for the Council’s management of standards and conduct within the licenced taxi sector alongside the Code of Conduct.

2. The Director of Neighbourhood and Environmental Services has the authority to make, after consultation with the relevant Assistant Mayor and, as may be required by the Council Constitution,  any other relevant Council committee, such alterations to the Scheme as are likely to facilitate improvement in driver conduct, reduce contraventions and/or improvements in its management and administration. 

  

Results Updated 25 Sep 2017

Responses from the public indicate continued concern about driver behaviour. Of 45 responses from members of the public, 31 directly concerned the manner of driving and 5 referred to the overall fitness of drivers for licensing.

There were 12 responses from the trade. They raised issues about stopping places, the use of bus lanes and the behaviour of both drivers and passengers, but no comments on the existing penalty points scheme or any alternatives.

A majority of the public supported a penalty points scheme.  The majority of taxi drivers did not think it was a good idea.

Overview

Taxis are an important part of Leicester's public transport system. Taxi drivers provide a valuable service to tens of thousands of people every year.

Taxi drivers licensed by Leicester City Council sign up to a Code of Conduct. They promise to keep to the Code, keep to licence conditions including undertaking regular checks of their vehicles, and general motoring law.

In December 2015 Leicester City Council set up a penalty points scheme to ensure that standards were maintained and improved.

Please note that this consultation uses the generic term 'taxi drivers', though in law there is a significant difference between hackney carriages and private hire vehicles:

  • Hackney carriages licensed by Leicester City Council must be black, and many are the traditional 'black cab' style. They can be flagged down in the street and can wait on designated taxi ranks. The council sets the maximum fares they can charge. Hackney carriages meet the legal definition of a 'taxi' and so are exempt from some traffic regulation orders, such as bus lanes.
  • Private hire vehicles licensed by Leicester City Council can be any colour other than black. A private hire vehicle must be pre-booked through a licensed private hire operator office before a member of the public can use it for a journey. These vehicles must not ply for hire from a rank or be flagged down in the street. They do not meet the legal definition of a 'taxi' and so cannot use the exemption given to taxis in traffic regulation orders. This means they are not permitted to drive in bus lanes.

Why We Are Consulting

This consultation is seeking views from both the public and taxi drivers on the Code of Conduct and penalty points scheme. 

 

Areas

  • All Areas

Audiences

  • All residents
  • Disabled people
  • Local businesses
  • Local schools
  • All households
  • Police

Interests

  • Highways
  • Public participation
  • Community safety
  • Public transport
  • Transport
  • City centre
  • Business and enterprise
  • Tourism