Garden waste service customer survey

For your views about how satisfied you were with the garden waste collection service and for the level of support for changing the length of service year beyond March-October.

1,007 residents responded to the online survey. 96.37% of customers were either fairly or very satisfied with the service.

Of the different service lengths suggested, 32% of respondents (the majority) stated ideally they would like collections to run between March-November. 76% of respondents wanted the service to run for longer in order to increase the number of collections. When asked if respondents would pay £46 to cover the full costs of the service and receive collections from March-November, 48% said no and 46.5% said yes.

We have extended collections to March-November at a cost of £40 (when paying by direct debit) and £45 (when paying by card or cheque) in 2016/17. The cost increase covers providing additional collections in November and the declining available funding to subsidise the service. The service has been subsidised by a government grant since 2014.