Results of the Adult substance misuse service user/carer survey 2012
The full results report is available for download below
1. Survey ran from 30th July to 7th September 2012.93 surveys were returned; 11(12%) of these were filled on line.
2. There was a fairly even split between alcohol and drug users although the largest group (39-42%) were alcohol users. There were 32 drug users, 14 drug and alcohol users and just 8 family members.
3. The survey largely reflects the views of white British users. Where known-67 (85%) were either white British or White English. Just 3 users described themselves as non-White (Indian).Respondents were also predominantly male (73%). Nearly half of users (48%) stated they had a disability-the most common ones being mental health and physical health.
4. Just over half stated (56%) their service had been excellent. A further third (32%) said the service had been good. Just 3 users said the service had been poor or very poor.
5. The majority of users wanted improvements to opening times-Saturdays and evenings being the most popular. Bank holiday access was also mentioned.
6. More leaflets and social networking were the most popular methods identified to improve information about services.
7. For those that responded there was a clear majority(44-73%) that wanted better city centre access rather than greater accessibility in each ward. However the use of community-focussed venues and healthcare venues was supported by the majority responding.
8. The majority of respondents reported that they had received the right services(76%), that their health and well-being had improved (82%)and they had had more positive life experiences through services input(75%).Where improvements were needed additional drop- in and telephone support were the most popular requests; along with dietary help and access to a dentist. Short skills based courses and access to more leisure and sporting activities were the most popular activities requested.
9. In terms of reaching out to those that are not yet in services the most popular ideas were in descending order, publicity campaigns, and open days, use of social networking, word of mouth and community outreach. Door to door activity was the least popular.
10. Just under half (46-49%) of respondents made additional comments under question 6-“any other comments”. These included personal views about services, which were mainly positive.
11. A series of charts outlining responses are included below: